How do I register?
Registering for Foxy Casino is simple. All you have to do is click the Join Now link on our home page, then fill in the form on our registration page. It only takes a minute or two and then you're ready to play the best casino games online.
Who am I contracting with?
The Operator is a company called Cassava Enterprises (Gibraltar) Limited. It is regulated by The Gibraltar Gambling Commissioner. Foxy Casino is a brand promoted by Cashcade Limited - a UK based marketing company.
Why do you take my credit card details when I register?
When you register at Foxy Casino you will see that we ask for your credit card details. This is because we need to verify your identity. No money will be taken from your card unless you later decide to deposit funds at Foxy Casino. Winnings are sent back to the card with the most exposure; only when the balance has been paid on that card, can you request funds to be processed back to a new one.
Do I have to spend ages downloading lots of software?
Absolutely not! Foxy Casino is a non-download casino website, so you're ready to get straight into the action as soon as you have registered. The only requirement is that you have at least Flash version 8 or above to run the game software. If you do not, you must download if first from the Flash website.
How do I log in?
You can log in to your account at Foxy Casino through the log in box at the top of every page on the site. You must be logged in to deposit money, withdraw funds, edit your details, or play the games.
I have forgotten my username or password, what should I do?
Don't worry if you have forgotten your alias or password. Simply click on the ‘Forgotten Your Password?' link in the login box at the top of every page.
If you're still having trouble, please contact our customer services team.
Can I use my Foxy Bingo log in details on Foxy Casino?
Your log in details are different on our sister site, Foxy Bingo to those used on Foxy Casino and wont be valid upon login. you will need to sign up to a new Foxy Casino account if you wish to play.
Does Foxy Casino run on a Mac or a PC?
You can run Foxy Casino on either a Mac or a PC. And you don't require a super powerful computer to play. It will run on the average home computer. Put it this way, if you can surf the net, you should have no problems playing at Foxy Casino. We do recommend that for a better gaming experience you play through a broadband connection.
What payment methods do you accept?
At Foxy Casino we accept most payment methods including Visa Credit Cards, Visa Debit, Visa Electron, Mastercard, Neteller, Ukash, PaySafe.
How do I deposit money into my account?
Making a deposit into your Foxy Casino account is simple. Once you have registered, just click on "Deposit Now" on the My Account page of the site. Bridgend is the name of our payment system. Whenever you choose to do anything with your account the Bridgend window will open. Simply choose what you want to do from the menu on the left of the Bridgend screen and then follow the instructions.
What is the minimum amount I can deposit?
You can deposit as little as £5 at a time, but please remember that you will not receive a deposit bonus on any deposits of less than £10.
How will my transactions appear on my bank or credit card?
Your deposits and withdrawals will be listed on your bank statement under the title Cassava Ltd.
What is the minimum amount I can withdraw?
The minimum amount you can withdraw from your Casino account is £30.
I have made a withdrawal, when will the money be in my bank account or on my credit card?
It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Cassava Enterprises (Gibraltar) Limited within 2-3 working days from your original request. However your bank or Credit Card Company may take up to 5 working days from then to complete the process. We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account. Brigend & Cassava reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.
Can I self-exclude?
If at any time during your play you feel that you are spending too much then we kindly request that you either reduce your limits or suspend your account. Should you wish to suspend your account then please contact our Customer Support team stating the amount of time you would like your account closed for. We aim to deal with your request within 48 hours but cannot guarantee this. As soon as your account is closed you will receive a reply. Please note that we will not be held responsible for your actions while your account remains open.
Source of funds
Why do I need to send you the source of the funds I spend with you? Is this a genuine request?
First of all, we can confirm that this is a genuine request.
From time to time we may need to request information from you that could be regarded as “personal”, but this is in order to abide by all UK gambling regulations and we guarantee that we will never share this information with any unauthorised third party.
Why do I need to prove to you where my money comes from?
We fully understand that this may be the first time you have been approached about sending such personal information to a gaming company, but it is a clear licencing requirement from the Gambling Commission of Great Britain.
We take responsible gaming very seriously and aim to protect our players as best as we can. Therefore, as a betting operator, licenced and regulated to trade in the UK, we are obligated to know that the source of the funds you use to play with us, is legitimate.
There will be times when certain financial limits and thresholds are reached, and it may be necessary for us to ask our members to provide evidence to confirm the source(s) of funds they have been playing with. This information will only ever be used as an internal reference for ensuring our customers are gambling responsibly and in line with their available finances. No unauthorised third party will ever receive this information.
We are not alone in seeking this type of information from its customers; and it is highly likely that you will also be approached by other betting operators also requesting this information from you when your spend/play reaches certain levels.
If I don’t send in proof of my source of funds, what will happen?
Unfortunately, if we do not receive the required information from you, we will be required to place financial restrictions on your account. However, if, at any time you choose to send us the required information at a later date, then we will gladly lift all restrictions.
How will the information be used?
All information received will be treated as highly confidential. It will only be used to confirm that the money that you spend/play with comes from a legitimate source.
We have a professional and dedicated team who work to review and assess all information received in order to ensure your documentation meets the requirements that will enable you to continue to enjoy playing on our sites.
We fully understand that some of our customers have complex financial circumstances which may make this request more challenging to cooperate with. However, please understand that we must always adhere to all Gambling Commissions licencing requirements.
What we need to receive from you:
We will need evidence to identify and support the source and value of the funds you use to bet/play with. Examples of possible sources of funds can include:
• A link to a web site showing you in some employee/employer/executive or ownership capacity
• A copy of your pay slip
• Sale of shares
• Sale of property or properties
• Inheritance (A copy of the letter from the executors exhibiting how much you have inherited as a beneficiary and a copy of your bank account statement showing the money being received from the executor's account.)
• Dividends from a company (A copy of your dividend certificate, and a copy of your bank account statement showing the money being received from the company.)
• Other (Compensation award/Gambling winnings/lottery/bank statement etc.)
How to send us your Source of Funds:
Please include your username and/or account number with any documents that are sent to us.
The simplest way to share the documents is directly through the cashier:
1. You can upload documents through the cashier. On your PC visit the tab on the left hand side named ‘More’, click on “ID Verification” and upload your document.
2. On mobile click on ‘Deposit’, on the bottom tab named ‘More’, click on “ID Verification” and upload your document.
Alternatively you can send by email (sending through the cashier is preferable):
• Take a photo of the document with your camera phone
• Open your email account
• Create a New Email
• Attach the photo
• Enter: Bingosecurity@cassava.net in the 'To' address bar at the top of your email and press 'Send'
How can I contact the support team?
The Foxy Casino Customer Support Team is available to answer any questions you may have about your account or the game.
Is it legal to play online casino at Foxy Casino?
Foxy Casino is licensed and regulated to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar). We adhere to their strict regulations on fair play and prize pay-outs. We only accept players from regions where it is legal to partake in online gaming. We do not accept players from the US.