Standard Promotional Terms and Conditions

  1. INTRODUCTION
  2. PROMOTIONS AND PROMOTION PERIODS
  3. PROMOTION COMMUNICATIONS
  4. ELIGIBILITY TO PARTICIPATE IN PROMOTIONS
  5. PARTICIPATION IN PROMOTIONS
  6. EXCLUDED AND DISQUALIFIED PLAYERS
  7. QUALIFYING DEPOSITS
  8. RELEASE AND WITHDRAWAL RESTRICTIONS
  9. PAYMENT OF BONUSES
  10. PRIZES
  11. PRIZE DRAWS
  12. CASINO FREESPINS
  13. ACHIEVEMENTS, FRIENDS, MISSIONS AND REWARDS
  14. PUBLICITY AND INTELLECTUAL PROPERTY
  15. CURRENCY EXCHANGE
  16. OUR LIABILITY
  17. ALTERATION AND TERMINATION OF PROMOTIONS; MODIFICATION SOF THE RULES
  18. GENERAL
  1. Introduction
    1. The terms contained in this document (Standard Promotional Terms) apply to all promotional offers available through Our Platforms (each a Promotion) and, together with any applicable specific promotional terms, which may also be referred to as "Key Terms", set out on the individual web landing page for the relevant Promotion (Specific Promotional Terms) and Our Terms and Conditions of Use, Loyalty Program Terms and Conditions and Privacy Notice (collectively, the Rules), form a legal agreement between You and Us and can only be amended with Our consent. By participating in any Promotion, You are indicating You accept and agree to be bound by the Rules.
    2. You should check these Standard Promotional Terms and any applicable Specific Promotional Terms before participating in any Promotion.
    3. In the event of any conflict or inconsistency between these Standard Promotional Terms, any applicable Specific Promotional Terms and the Terms and Conditions of Use, the Specific Promotional Terms shall prevail, followed by these Standard Promotional Terms, but only to the extent necessary to resolve such conflict or inconsistency.
    4. You can print a copy of these Standard Promotional Terms by selecting the print option from the "File" menu of Your browser.
    5. Your use of each Platform itself and of any services available through that Platform are subject to the Rules.
  2. Promotions and Promotion Periods
    1. We may, from time-to-time, run Promotions and these may take the form of bonus offers (whether real money bonuses or some other form of incentive), prize draws, competitions, contests, leagues, tournaments or other form of Promotion, or a combination of any of these. The particular form of Promotion will be described, and full details set out, in the communications (such as emails, computer pop-ups and letters) We issue to tell You about each Promotion (each a Promotion Communication) and/or on the individual web landing page for the relevant Promotion.
    2. For the purposes of all Promotions, the promoter is the entity You have contracted with under the Terms and Conditions of Use ("We", "Us" and "Our").
    3. The period of time during which each Promotion will run (Promotion Period) will be specified in the applicable Specific Promotional Terms. Each Promotion will automatically close at the end of the relevant Promotion Period, at which point no further participation in that Promotion will be possible. Where no Promotion Period is specified the relevant Promotion will end when it is discontinued on the Platform.
  3. Promotion Communications
    1. Unless otherwise indicated in the Promotion Communication, participation in each Promotion is open to players from any of Our Platforms but is limited to one per person, family, household, address or organisation to whom We send the Promotion Communication. We reserve the right to restrict participation in certain Promotions to players who fulfil specific selection criteria. Where a Promotion Communication permits multiple participants, We reserve the right, in Our sole discretion, to limit the number of participants.
    2. Unless otherwise indicated in the Promotion Communication, it is intended for the addressed recipient or category of recipient only and cannot be transferred. If You are not the intended recipient or within the intended category of recipient then the offer is null and void.
  4. Eligibility to participate in Promotions
    1. To be eligible to participate in any Promotion, You must:
      1. be eighteen (18) years of age or older, or the legal age of majority in Your home country, state or province;
      2. be legally entitled to use Our services in accordance with Our Terms and Conditions of Use;
      3. if the Promotion is specifically intended for players who are residents of and/or located in a particular country as stated in the applicable Specific Promotional Terms, be a resident of and/or located in that country;
      4. unless the applicable Specific Promotional Terms indicate that a "no purchase necessary" route is available and subject to section 5.2 below, have successfully completed registration on the Platform for the relevant service and opened a real money player account (Account) in accordance with Our Terms and Conditions of Use;
      5. satisfy any other eligibility criteria set out in the relevant sections of these Standard Promotional Terms in respect of certain general categories of Promotion and in the applicable Specific Promotional Terms;
      6. not be an Unauthorised Person (as defined in section 6, below); and
    2. If any Promotion is specifically intended for new players or which is described as a "new player" or "sign up" offer (or similar), You must not previously have opened and made a deposit into an Account on any of Our Services (and You must not use such Promotions in conjunction with any other Promotion). (a “Qualifying Player”)
    3. The identity of each participant in a Promotion will be determined from all or any combination of the following: name, address, email address, credit/charge/debit card number, IP address and other forms of identification which may be required. We reserve the right to request further information from You if You wish to participate in certain Promotions.
  5. Participation in Promotions
    1. Participation in any Promotion is voluntary.
    2. To participate in a Promotion, You should follow the instructions set out in the relevant Promotion Communication, on the individual web landing page for that Promotion and, where appropriate, the applicable Specific Promotional Terms. Where the Promotion Communication or landing page indicates that no purchase is necessary to participate in the Promotion, You may participate by sending an email to the address there specified.
    3. Unless otherwise indicated in the applicable Specific Promotional Terms, entry into each Promotion may be used only once.
  6. Excluded and disqualified players
    1. Officers, directors, employees, consultants or agents of GVC Holdings PLC or any of its subsidiaries, parent or associated companies, or any of its or their respective suppliers or vendors (including advertising, printing and publicity agencies) or any officers, directors, employees, consultants or agents of any entity connected with any Promotion, or relatives of any of the foregoing persons, "relative" shall include, but not be limited to, a spouse, partner, child or sibling and any person residing in the same household as any of the foregoing persons.
    2. Residents of Nevada, District of Columbia, Florida, Illinois, Iowa and Rhode Island and any other jurisdictions where it is illegal to participate in promotions and/or to win cash prizes.

      (collectively, “Unauthorised Persons”)
  7. Qualifying Deposits
    1. Unless the applicable Specific Promotional Terms indicate that a "no purchase necessary" route is available (or such other dispensation is available), participation in any Promotion is subject to You having made the required minimum deposit as may be required from time-to-time into Your Account, once opened, (Qualifying Deposit) unless the Specific Promotional Terms specify that a different Qualifying Deposit amount is required.
    2. Transfers made between player Accounts (player "A" transferring money to player "B") and reverse withdrawals do not qualify as deposits for the purpose of any minimum Qualifying Deposit requirements.
  8. Release and withdrawal restrictions
    1. In relation to some Promotions, certain release requirements or, where appropriate, withdrawal restrictions must be satisfied, in addition to the general eligibility criteria set out in these Standard Promotional Terms, before a bonus may be used, played with or, where appropriate, withdrawn, or as a condition of being eligible for a prize or to compete in a competition, contest, league or tournament. Any such additional restrictions or requirements will be contained or referenced in the applicable Specific Promotional Terms. The Bonus amount won at Our Sports Services must be wagered five times at odds of 1.7 or above before a withdrawal can be paid out unless otherwise specified in the relevant offer.

      Any bets placed at the Starting Price (SP) on Horse Racing shall not count towards meeting these bonus release requirements.

      In the event that You withdraw funds in respect of which You have received a Bonus, without having met any applicable release requirements, withdrawal restrictions or general eligibility criteria, You shall forfeit the entire sum of the Bonus and any winnings resulting from this Bonus and We shall be entitled to deduct this from Your Account.
    2. Where it is a requirement of any Promotion that a certain number of games, hands or wagers be played or placed, then unless otherwise indicated in the applicable Specific Promotional Terms, games, hands or wagers played or placed at tournament tables (unless the Promotion is a tournament) or at play money tables will not be counted.
    3. Where it is a requirement of any Promotion that a certain number of Points be accrued, then unless otherwise indicated in the applicable Specific Promotional Terms, the reference to "Points" means standard Points accrued during the relevant Promotion Period only. Unless otherwise indicated in the applicable Specific Promotional Terms, Points accrued through "topping" or which have been redeemed or used in any way outside of the relevant Promotion will not be counted towards such requirement and once Points have been redeemed in connection with a Promotion they may not then be reclaimed.
    4. Where it is a requirement of any Promotion that wagers be placed, then unless otherwise indicated in the applicable Specific Promotional Terms, bets placed in any game of (i) roulette on the winning number being red, black, odd, even, between the number range 1 - 18, or between the number range 19 - 36; (ii) single deck blackjack (iii) Bonus Pairs Blackjack; (iv) Triple Card Poker; (v) Texas Hold'em Bonus Poker; (vi) Final Score World Cup; and (vii) Tens or Better will not be counted as valid wagers for the purposes of meeting the withdrawal or wagering restrictions of any Promotion.
  9. Payment of bonuses
    1. Subject to Clause 8.1 above, unless otherwise indicated in the applicable Specific Promotional Terms, all real money bonuses will be paid into the Accounts of Qualifying Players within seven (7) days of entry into the relevant Promotion.
    2. In the event that more than one real money bonus or any excess payment is accidentally paid to a Qualifying Player, We reserve the right, without prejudice to any other rights under the Rules, to seek the return of the amount of any additional real money bonus or payment from that player's Account.
    3. Bonus abuse: Bonuses are provided for game enjoyment to allow members to experience or evaluate different games and/or features and for free play to reward our valued members. We have a zero tolerance policy towards bonus abuse, fraud, taking unfair advantage of us or other members and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from member accounts that we suspect, at our sole direction, are involved in such activities or behaviours. Evidence of involvement in such activities or behaviours may include, but is not limited to the following:
      • using multiple member accounts to claim a bonus more than once.
      • low margin betting, equal betting, zero risk bets or hedge betting when deployed to exploit bonuses.
      • using a bonus to place high risk wager(s) to reach a large playable balance in relation to an initial playable balance, followed by a series of low risk wagers to complete bonus wagering requirements;
      • depleting a playable bonus balance to attempt to close a bonus, or waiting for a bonus to expire, after which collecting winnings from any unresolved game(s);
      • the exploitation or manipulation of any fault, loophole or error in our website or software, including but not limited to in respect to any game;
      • collusion between members, by deliberately creating multiple Accounts to circumvent these Standard Promotional Terms and Conditions and/or the Specific Promotional Terms and Conditions; and/or
      • collusion between members, deliberately cheating or other unfair behaviour.
    4. In line with our zero-tolerance policy towards bonus abuse outlined in clause 9.3 above, a maximum bet for slots and  for any other valid game will be applied to bonus funds and the triggering deposits relating to them as specified in the Specific Promotional Terms and Conditions or as otherwise brought to the attention of Qualifying Players prior to accepting the bonus.  Any players found to be abusing our maximum bet limits will forfeit their bonus in its entirety, including any remaining bonus funds and any winnings generated from it.
  10. Prizes
    1. Qualifying Players who win a prize as the result of any Promotion consisting of a draw, competition, contest, league or tournament (each, respectively, a Winner and a Prize) must accept the relevant Prize "as is" and there is no right to a cash alternative unless We, in Our sole discretion, elect to offer such a cash alternative (which may be less than the full value of the Prize). We reserve the right, at any time, to substitute any Prize with one or more prizes (other than a cash alternative) of substantially equivalent value. We may do this, in particular, if it is impractical or unduly costly to deliver a particular Prize to the Winner's geographical location.
    2. All Prizes will be drawn by the time or within the timeframe specified in the applicable Specific Promotional Terms and, unless otherwise indicated there, a cash Prize will be paid into the Account of the Winner. Where We arrange for a non-cash Prize to be delivered to You, the delivery may need to be signed for, but in all cases We reserve the right to require that a particular Prize is made available for collection only, including without limitation if such Prize is impractical or unduly costly to deliver. In the case of a non-cash Prize, We will make all reasonable attempts to contact the Winner using his/her Account contact details, but if We have not been able to make contact with the Winner within 30 days of the Prize being won, We reserve the right to draw another Winner in place of the original Winner or to forfeit the Prize altogether without liability to the Winner.
    3. We reserve the right not to award a Prize or to seek the return of any Prize awarded in the event that the Winner is not entitled to receive such Prize in accordance with applicable law (provided always that the Winner is solely responsible for ensuring that s/he is entitled to receive any Prize) or if We have cause to disqualify the Winner in accordance with section 6.3 of the Terms and Conditions.
    4. If You are competing in a contest, league or tournament and are unable, for any reason whatsoever, or choose not to progress to the next round after qualifying to do so, You will forfeit Your place and will not be eligible to receive any Prize to be awarded for the next or any subsequent round or the final Prize.
    5. Any entitlement to receive a Prize is non-transferable.
    6. The Winner is solely responsible for the payment of any applicable tax in relation to the relevant Prize and for any costs associated with the Prize or its use, including without limitation the cost of complying with any requirements of applicable local law. Examples of such associated costs include, but are not limited to, if the Prize consists of a motor vehicle, in relation to vehicle registration, motor insurance and driving licence or, if the Prize consists of foreign travel, in relation to passport, visa and travel insurance requirements or, in relation to Prizes that are location-specific (for example, an event, activity or holiday), the cost of travel to and from the relevant location (unless the Prize is expressed to include travel or consists of a flight, train journey or sea voyage, in which case the Winner is responsible for travel to and from the point of embarkation).
    7. Where a Prize consists of an event, activity, holiday or the performance of a service, the Winner is solely responsible for complying with any booking or other conditions or instructions of the relevant third party provider or organiser and must be able to comply with any restrictions as to dates and times in relation to the Prize (which may not be re-scheduled) and any other eligibility restrictions imposed by the relevant third party provider or organiser. The contract in relation to any such event, activity, holiday or service will be directly between the Winner and the relevant third party provider or organiser and We will not be a party to that contract or have any liability in relation to its performance or non-performance, which shall be the sole responsibility of the relevant third party provider or organiser. We will not provide any form of insurance, including without limitation any public liability or cancellation insurance, in respect of any Prize consisting of an event, activity, holiday or service.
    8. Where, in relation to any Prize, We make use of any third party name or trade mark, these are proprietary to the relevant third party. No licence, affiliation, sponsorship or endorsement is claimed or should be inferred from the use of these names or trade marks or the use of any photograph of a Prize. Any photograph used to promote a Prize is for illustrative purposes only and the actual Prize may differ from the item shown in the photograph, including without limitation as to make, model, specification, colour, finish, packaging and other features. 
    9. Our offering of a particular Prize implies no affiliation on Our part with or sponsorship or endorsement of the relevant third party manufacturer, supplier, provider or organiser.
    10. The Winner is solely responsible for all use made of the Prize. Except as expressly provided in these Standard Promotional Terms, no representations, warranties, conditions or other terms are made, given or accepted by Us and no other terms shall apply, as between Us and any person, in relation to any Prize, including without limitation any terms as to suitability, reliability, satisfactory quality or fitness for purpose, or any other implied terms, all of which We exclude to the maximum extent permitted by law.
  11. Prize Draws
    1. In respect of any prize draw, Winners will be drawn at random from all entries correctly submitted (the details of the process used are set out in Clause 11.2 below (the "Draw Process")) and, provided all players are Qualifying Players, no favouritism will be shown in terms of gender, age, geographic location, length of time as a Qualifying Player, which of Our gaming channelsor Platforms a Qualifying Player has used, or any other factor.
    2. The Draw Process is as follows:
      1. Each entry validly submitted by every Qualifying Player into a prize draw will be randomly sorted in a Microsoft Excel spreadsheet and allocated a random unique ticket number, starting from number 1 up to the total number of entries for the prize draw in question (each a "Unique ID");
      2. The random number generator function in Microsoft Excel shall be used to determine the winning Unique ID numbers corresponding to the number of Winners to be drawn for the prize draw in question.
      3. The "Prize Draw Adjudicator" shall mean Our Head of Promotions or such other responsible person that they may direct;
      4. The prize draw will take place in Our Gibraltar office by the Prize Draw Adjudicator and will be witnessed by a member of Our legal department.
  12. Casino Freespins
    1. Casino Freespins may be offered from time to time to certain Qualifying Players in the form of either a bonus or reward. Casino Freespins comprise of a number of spins on certain “slot” games for free. The precise number of Casino Freespins granted shall be at Our absolute discretion and shall be subject to the terms set out in clause 12.2 and 12.3 below.
    2. Casino Freespins may be offered/issued to Qualifying Players in any of the following circumstances:
      1. where a new Qualifying Player signs up with an offer which includes Casino Freespins;
      2. where a Qualifying Player participates in a Promotion whereby Casino Freespins are issued upon a successful deposit;
      3. as part of a Promotional campaign; or
      4. at Our absolute discretion.
    3. The precise terms of claiming any Casino Freespins shall be specified in the relevant Specific Promotional Terms. In the absence of any Specific Promotional Terms to the contrary, the following terms shall apply to the Casino Freespins:
      1. Casino Freespins shall be granted to Qualifying Players as a Bonus Code which can be entered when making a deposit (if applicable);
      2. alternatively, Casino Freespins may be offered to Qualifying Players by specifying a time frame within which the Qualifying Player needs to claim the Casino Freespins, otherwise the offer will expire;
      3. once issued, Casino Freespins will have a validity period by which the Qualifying player needs to use their Casino Freespins otherwise they will automatically expire;
      4. any winnings from Casino Freespins cannot be used immediately to play on any other games. After completing all Casino Freespins, the Qualifying Player shall be awarded a bonus which shall be subject to withdrawal restrictions as set out in the Specific Promotional Terms and Conditions;
      5. upon expiry of the Casino Freespins, if You have any Casino Freespins remaining, We reserve the right to claim back any winnings and any outstanding Casino Freespins; and
      6. Casino Freespins may only be used on specific slot games from time to time.
  13. Achievements, Friends, Missions and Rewards
    1. You will have the opportunity to acquire certain rewards by carrying out various online activities. Such activities may include playing games, achieving set goals, depositing money, taking part in specific Promotions or sharing in-game activity with other players. By carrying out the specified activities, You will gain credits which can lead to the award of different types of Bonuses and Prizes (“Rewards”).
    2. Rewards may include the unlocking of new games or features, bonus play offers, access to tournaments and/or the award of other monetary or non-monetary items. Unless stated otherwise, where Rewards include bonus play or bonus money, these types of Rewards will be subject to the release and withdrawal restrictions as set out at Clause 8.
    3. If You chose to play any of Our games on Our Platform, You hereby give Your consent to share with Us some of your basic information, including Your name, date of birth, profile picture, and friends list which will then be used to assist with the registration process and used to identify You during gameplay. Following Your authorisation We may post in-game activity to Your newsfeed and share content with other players which may lead to Rewards. Such activity can be controlled in Your privacy settings.
    4. If You have not yet made a Qualifying Deposit any play money games or credit balances will expire at the end of a game session.
    5. Your participation in Missions and Achievements are subject to the following restrictions:
      1. All Missions and Achievements are available only to real money players who have made a Qualifying Deposit;
      2. Progress towards a Mission is counted only if You have explicitly started the Mission by clicking the ‘Start Mission’ button to opt in;
      3. Only one (1) Mission can be active at any point in time; however Missions can be paused and resumed, and when a Mission is paused no activity is counted towards the Mission tasks;
      4. For the purposes of this section, “Day” shall mean 00:00 ET to 23:59 ET and “Week” shall mean 00:00 ET Monday to 23:59 ET Sunday;
      5. You are permitted to receive each Achievement, and participate and complete each Mission, only once;
      6. Achievements and Missions are not awarded or marked complete when a tournament crashes and is settled.
  14. Publicity and intellectual property
    1. Where You participate in any event which We host or arrange in connection with a Promotion, You agree not to make use of any third party branding or advertising for any organisation which We consider to be Our competitor, including without limitation any branding or advertising for any other gaming company, and You agree not to conduct yourself in a manner that might, in Our reasonable opinion, bring us, any of Our affiliates or any of Our or their respective brands into disrepute. In the event of any breach of this requirement, We reserve the right not to award a Prize or to seek there turn of any Prize awarded.
    2. With respect to any submission or entry You make in the course of participating in any Promotion, You warrant that the relevant material will be all Your own original work and will not infringe on the intellectual property rights or other rights of any person. You agree to assign all rights (including intellectual property rights) in such material (and if moral rights exist, agree to waive such rights) and agree to execute all documents and to do any other things reasonably necessary to assure Our title to such material and to allow Us fully to use and exploit such material.
  15. Currency exchange
    1. Where a sum of money is mentioned in any communication or advertising or other marketing material for any Promotion (Promotional Amount), and there is a requirement for such Promotional Amount to be converted from the advertised currency into Your Account currency, then this will be subject to the exchange rates offered by Us at the time of conversion. Please see Frequently Asked Questions or contact Our Customer Care Team for further details. You acknowledge and accept that foreign currency exchange rates can be subject to rapid change and that We therefore cannot be responsible for any changes in the exchange rate between the time of Your being offered to participate in the Promotion and the time of conversion.
  16. Our liability
    1. Except that We do not exclude or limit Our liability for personal injury or death caused by Our negligence or for fraudulent misrepresentation or any other liability that may not, by law, be limited or excluded, We accept no liability in relation to Your participation (or inability to participate) in any Promotion, including without limitation any use made by You of (or inability to use) any Prize, to the maximum extent permitted by law.
    2. If any Promotion cannot be executed as planned, including due to any technical problems or circumstances beyond Our control, We shall incur no liability and no bonus, payment or prize of any kind will be awarded.
  17. Alteration and termination of Promotions; modification of the Rules
    1. We reserve the right to alter, discontinue or terminate any Promotion, or any aspect of it, at any time, with or without notice, for any reason whatsoever, provided that such alteration, discontinuance or termination affects all players, including without limitation if there has been any printing, production, distribution or other error in any Promotion Communication or on the Platform, or where there has been any error in the preparation for or conduct of any Promotion affecting the result of the Promotion or the number of participants or the value of claims.
    2. The Rules may be modified by Us at any time by posting the modified terms on the relevant page(s) of the Platform. We recommend You revisit these Standard Promotional Terms regularly. By Your continued participation in the Promotion, You accept any such modified terms.
  18. General
    1. You may not assign or transfer any or all of Your rights or obligations under the Rules.
    2. No third party shall have a right to enforce the Rules against Us.
    3. Failure by Us to enforce a right under the Rules does not result in waiver of such right.
    4. If any part of the Rules is found to be unenforceable as a matter of law, all other parts of the Rules shall be unaffected and shall remain in force.
    5. All complaints and disputes will be handled in accordance with Section 22 of the General Terms and Conditions.
    6. Governing Law and Jurisdiction:
      1. For UK Players: You and We agree that the laws of England and Wales apply to the Rules and that any dispute between You and Us arising out of or in connection with the Rules or any Promotion will only be dealt with by the courts of England and Wales.
      2. For Non-UK Players: You and We agree that the laws of Gibraltar apply to the Rules and that any dispute between You and Us arising out of or in connection with the Rules or any Promotion will only be dealt with by the courts of Gibraltar.
    7. If these Standard Promotional Terms or any applicable Specific Promotional Terms are translated into a language other than English, then the English version shall prevail where there is any inconsistency.

If You have any questions, please contact Our 24/7 Customer Care Team.

These Standard Promotional Terms were last updated on 17 August 2018.