Withdraw Policy Overview
The method by which you withdraw is directly dependent on the payment method by which you have submitted your Deposit(s) in the past, and the amounts of those Deposit(s).
If you have used your credit/debit card to deposit with, the funds will be paid back to that card. One exception, however, is in case you used a MasterCard, Paysafecard, Ukash or an invalid card which we are unable to send payments to and therefore, your withdrawal will be returned to you via your choice of a cheque or wire transfer.
If you have used a variety of credit cards, the card which you used the most for depositing will be credited back first.
If you used a credit card, debit card and Neteller to deposit in to your account, the withdrawals are refunded in the following order:
- Credit card
- Maestro card
- Neteller account
The withdraw policy dictates that members may be required to verify their identity before a cash withdrawal can be made from their account. This validation process is to prevent potential online fraud.
a. Photographic ID: A copy of a current photographic ID is required for your first withdraw request. This photographic ID can be in the form of a copy of a Passport, Drivers License or National ID card. Please ensure that your name, photograph and signature are visible on the document.
b. Credit cards: A copy of the front and back of the credit card used to fund your account is also required. Should you choose to fund your account using multiple credit and/or debit cards, you may be asked to supply copies of more than one card. You may block the middle eight numbers and the 3 digit security code at the back of the card copy.
c. Proof of address: In some cases you may be required to provide documentation which validates your home address. This may be in the form of a utility bill or a credit card statement.
d. Notarized documentation may also be required depending on the amount of your withdraw request (Done by a Notary "lawyer, notary public, etc." to certify something such as a signature on a legal document as authentic or legitimate by affixing a notary's stamp and signature).
Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point of your Casino membership.
In order to make the sending of the documents more secure we recommend that you send them in separate emails. With regards to credit cards, please send copies of the front and back separately and we also suggest that you block out the CVV number at the back of the card as well as the middle eight digits on the front of the card. Once received, our members documents are digitally stored in a secure environment, which is accessible exclusively to specific specialized security agents.
Please send your documents to us via an email attachment to: email@example.com
The Withdrawal Process
Once your withdrawal request is submitted (by clicking the 'Withdraw' button in the Casino cashier) it will be processed in two business days. During this time you may cancel your withdrawal request by clicking the 'Reverse Withdrawal' button in the Cashier and returning the funds to your Casino account.
After two business days, the status of your withdrawal request will change to 'Completed' and you will no longer be able to cancel it.
As previously mentioned, during the withdrawal process you may be required to provide documents to confirm your identity or ownership of the credit/debit cards used to deposit to your Casino account thereby ensuring, that withdrawals are paid to the right person. Additionally, we may also request documents when a member wishes to increase their withdrawal limits.
The processing time for most of the payment methods (credit/debit cards, wire transfer) is approximately 5 business days. However there are some payment methods that may take a little longer.
See detailed information on how much time it takes to process each payment method:
|Payment Method||Withdrawal Process Time||Withdrawal Completion Time||Total||Payment Source On Statement|
|Credit/Debit Card||48 hours||5 days||4-7 days||Cassava Enterprises|
|MasterCard (UK only)||48 hours||2-3 days||3-5 days||Cassava Enterprises
|Wire Transfer||48 hours||4-7 days||7-10 days||Cassava Enterprises
|Paypal||48 hours||2-3 days||4-5 days||Cassava Enterprises
All timeframes are calculated in business days (Monday through Friday).
It may take additional time for your credit card or payment method provider to post funds to your account.
You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you.
If your withdrawal has not been processed within the specified timeframe, please contact us immediately and we will investigate the issue.
Your withdrawal history can be viewed from the My Account page, accessible from the homepage when you are logged in. In the My Account area you will find a complete list of all your withdrawal requests, both those that have been completed, as well as those that you have cancelled.
- You can request up to 10 withdrawals per day - withdrawals requested by the same method within 24 hours may be combined in one payment.
- There is a minimum withdrawal amount of £10 that can be requested.
- Please note that in addition to the minimum withdrawal limit, members must also have deposited a minimum of 5 before a withdrawal request is accepted. Therefore, you may be required to deposit additional amounts before a withdrawal request can be made.
- Bonuses can never be withdrawn. Real money won from bonus wagering can be withdrawn only after all Bonus Policy wagering requirements have been met.
- There are no fees for any of our withdrawal services. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.
- Brigend Ltd & Cassava Ltd reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.
- We want our members to receive their winnings as soon as possible and will do our utmost to keep to the timeframes stipulated above. Please be aware however, that some withdrawal methods are completed via third parties and in rare cases delays beyond our control may occur.
- In the case of a Wire transfer, you need to enter your bank details in the cashier
For assistance with withdrawal, or any other matter, please contact our Customer Support Team.
We have set the following cash-out (withdrawal) limits:
Daily Limit - £20,000
Weekly Limit - £30,000
Monthly Limit - £50,000
We reserve the right to amend the aforementioned limits in our sole discretion at any time.
Credit/Debit Card Exceptions
Visa Credit/Debit Card Withdrawal: Due to regulations imposed by issuers of Visa credit/debit cards, Brigend Ltd and Cassava Ltd are not permitted to pay withdrawals to Visa credit/debit cards issued in specific countries (please see drop-down list below to view these countries). Furthermore, due to regulations imposed by some issuers of Visa credit/debit cards in countries not included in the drop-down list (non-listed countries); Brigend Ltd and Cassava Ltd are not permitted to pay withdrawals to certain Visa credit/debit cards. Therefore, members who have deposited to their Casino accounts via these particular Visa credit/debit cards shall receive withdrawals via wire transfer or cheque.
Please see drop-down list below, specifying the countries where certain Visa credit/debit card issuers do not permit withdrawals to be paid to Visa credit/debit cards:
MasterCard/Eurocard Credit/Debit Card Withdrawals
Due to regulations imposed by issuers of MasterCard/Eurocard credit/debit cards, Brigend Ltd and Cassava Ltd are not permitted to pay withdrawals to MasterCard and/or Eurocard credit/debit cards. Therefore, members who have deposited to their Casino accounts via MasterCard and/or Eurocard credit/debit cards shall receive withdrawals either via wire or cheque if no Visa or debit card has been used to deposit with.
All players can set limits to the amount of money they can spend on our games. You can set a limit on both your deposits and withdrawals each day, week and month. These limits are set by default to £50,000 / day, £100,000 / week and £200,000 / month. If you wish to change your limits you can do so by contacting any member of the Customer Support Team.
All details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account. Without derogating from the aforementioned, should you use a credit/debit card or any other form of payment which is not in your private and personal name, we will presume that you have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to your engagement with us. We shall not be obligated in any manner to examine such consent and shall bear no responsibility with respect to your representations hereunder. You will promptly notify us of any changes to details previously provided by you to the Company. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and/or prevent you from using the Software or the Services, in addition to any other action that we may choose to take.