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ABOUT FOXY CASINO APP

Sign up Offers

  • Join Foxy Casino today and get £10 absolutely free. On top of that, claim up to £1,500 in bonus over your first 4 deposits and hit the games looking for a big win!

Play Casino

  • With the best and brightest in slots including Millionaire Genie, Rainbow Riches, Fiddle Dee Dough and Starburst, be sure to log in and play with Foxy Casino. With new games released every week, there's always a good reason to keep the reel's spinning.

Promotions

  • With great weekly promotions available throughout the month, Foxy and his casino friends have covered all the bases to make sure you get what you need to win!

Mobile Exclusive

  • Foxy Casino is only available on Android and IOS devices. Be sure to download and play our latest games like Raging Rhino, Piggy Riches, Fireworks Frenzy and Freaky Fruit.
  1. £10 free casino funds has been credited to your account upon registration.
  2. £10 Free & first four deposit bonuses are open to new players on Foxy Casino.
  3. 200% bonus is on your first deposit of £10-£250 at Foxy Casino. Maximum bonus you can receive on your first deposit is £500.
  4. 100% bonus is on your second deposit of £10-£100 at Foxy Casino. Maximum bonus you can receive on your second deposit is £100.
  5. 50% bonus is on your third deposit of £10-£600 at Foxy Casino. Maximum bonus you can receive on your third deposit is £300.
  6. 25% bonus is on your fourth deposit of £10-£2,400 at Foxy Casino. Maximum bonus you can receive on your fourth deposit is £600.
  7. Bonus credited in casino funds.
  8. Only one first/second/third/fourth deposit bonus will be issued per player.
  9. Welcome offers will only be given if you enter valid credit/debit card details upon registration.
  10. Foxy Casnio reserves the right to withdraw this offer at any time.
  11. Over 18s only
  12. All promotions on FoxyCasino.com are subject to our General Terms & Conditions.

Introduction

Assignment

General Provisions

Restricted Countries

Your Account

Intellectual Property Rights

Limitation of Liability

Termination

Games Terms & Conditions

Disputes 

Instant Games RTP

Disconnection Policy

Bonus Policy

We give bonus offers from time to time. These bonuses are subject to the following rules:

The Invite a Friend Bonus Scheme

VIP Terms & Conditions

VIP Cash Back:

Promotion Terms & Conditions

Introduction

Eligibility

Promotions and Prizes

Progressive Instant Win or Casino Jackpot Winnings

Loyalty Chips Terms & Conditions

Banking Policy

General

  1. The Site caters for various payment options as detailed below.
  2. All details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account.
  3. Without derogating from the aforementioned, should you use a credit/debit card or any other form of payment which is not in your private and personal name, we will presume that you have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to your engagement with us.
  4. We shall not be obligated in any manner to examine such consent and shall bear no responsibility with respect to your representations hereunder.
  5. You will promptly notify us of any changes to details previously provided by you to the Company
  6. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account.
  7. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card previously used by you.
  8. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and/or prevent you from using the Site, terminate your account and withhold all monies therein, in addition to any other action that we may choose to take.
  9. The Site restricts the total number of registered payment methods per player to 5.
  10. We use the SSL Protocol to provide security and privacy between your computer and our servers. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential information.

Deposits and withdrawal methods 
By Phone
Visa
For a safe, quick and simple way to deposit, call one of our support agents by phone for free now (from the UK): 0800-279-3222
If you reside outside of the UK it's also free, just call: +44-203-544-6731 

Credit Cards

Visa
Available in all currencies.
A deposit by Credit Card is one of the quickest deposit methods at the Site. 

The Site accepts Visa and MasterCard credit cards.

We prefer Visa cards
Available for both depositing funds and withdrawal, subject to the exceptions stated under the deposits and withdrawals policies. Please note: It is only possible for players to make deposits using their own debit cards.

NETeller
netellerNew 
Available in all currencies.
NETeller is an online money transfer service that you can use to deposit funds to your gaming account. Opening a NETeller account is like using an "online wallet". You can deposit, withdraw, and transfer funds to any merchants that support NETeller Online Payments.

Debit Cards
Visa Electron
Available in all currencies.
A deposit by Debit Card is one of the quickest deposit methods at the Site. The Site accepts Visa Debit and Maestro debit cards. Available for both depositing funds and withdrawal, subject to the exceptions stated under the deposits and withdrawals policies. Please note: It is only possible for players to make deposits using their own debit cards.

Paysafecard
Pay SafeCard 
Available in all currencies.
paysafecard is a prepaid voucher that you can use to fund your gaming account. To make a deposit using paysafecard you will need to purchase a paysafecard voucher.

Ukash
Pay Ukash 
Available in all currencies.
Ukash deposits are an instant, fee-free, secure and easy way to fund your gaming account. In order to make a deposit with Ukash you need to purchase a Ukash prepaid voucher.

PayPal
EntroPay 
Available in all currencies. Can also be used in Austria, Finland, Ireland, UK, Portugal, Spain, Italy and Sweden. PayPal deposits are an instant, secure and easy way to fund your– Account with the Site.

Entropay
EntroPay 
Available in all currencies.
EntroPay Virtual Visa Card EntroPay is reloadable virtual VISA cards that can be used to pay online just like a regular VISA card. EntroPay VISA cards can be funded from your personal credit or debit card. 

Wire Transfer 
Available in all currencies.

Deposit Policy Overview 

  1. Approved transactions will be automatically credited to your account so you can begin playing immediately. However, in case you used a wire transfer deposit method, your account will be credited within 5-8 business days after we have received the wire transfer.
  2. Prior to a first withdrawal, a minimum of £30 must be deposited. In addition, a player must make at least one wager, to qualify for a withdrawal.
    The Site - has set the following deposit limits:
    Daily Limit - £1,000
    Weekly Limit - £2,000
    Monthly Limit - £3,000
  3. Notwithstanding the modification provisions in the Introduction, we reserve the right to amend the aforementioned limits in our sole discretion at any time. 

    NOTE: Please note that the limits referred to above are for our new members. The Site may vary the deposit limits for individual members following a review of an individual player’s playing status and account history. In order to request an increase to your current deposit limit and to receive further information please contact our customer service team at info@support.foxycasino.com.
  4. If you are experiencing problems making a deposit, please contact our customer service team. We are available 24 hours a day for your convenience. Click here to Contact us. [888- insert link]
  5. On your statement you will be billed by Cassava Ltd. If you are experiencing problems making deposits, please contact our customer service team. We are available 24 hours a day for your convenience.

Withdrawal Policy Overview 

As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible. 

Verification Documents

The withdrawal policy dictates that members may be required to verify their identity before a cash withdrawal can be made from their account. The purpose of this validation process is to prevent potential online fraud. 
Main Verification Documents:

  1. Photographic ID: A copy of a current photographic ID is required for your first withdrawal request. This photographic ID can be in the form of a copy of a Passport, Driver’s License or National ID card. Please ensure that your name, photograph and signature are visible on the document.
  2. Credit cards: A copy of the front and back of the credit card used to fund your account is also required. Should you choose to fund your account using multiple credit and/or debit cards, you may be asked to supply copies of more than one card. You may block the middle eight numbers and the 3 digit security code at the back of the card copy.
  3. Proof of address: In some cases you may be required to provide documentation which validates your home address. This may be in the form of a utility bill or a credit card statement.
  4. Notarized documentation may also be required depending on the amount of your withdrawal request (done by a Notary "lawyer, notary public, etc." to certify something such as a signature on a legal document as authentic or legitimate by affixing a notary’s stamp and signature).

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point during your membership. 

In order to secure the transmission of the documents we recommend that you send them in separate emails. With regards to credit cards, please send copies of the front and back of the relevant card separately and we also suggest that you block out the CVV number at the back of the card as well as the middle eight digits on the front of the card. Once received, our member’s documents are digitally stored in a secure environment, which is accessible exclusively to specific specialized security agents. 

Please send your documents to us via an email attachment to: bingosecurity@cassava.net 

The Withdrawal Process 

The method by which you withdraw is directly dependent on the payment method by which you have submitted your deposit(s) in the past in accordance with the following terms: 

  1. The minimum withdrawal amount at the Site is £30 and subject to minimum limits imposed by available payment methods.
  2. If you used one of your credit/debit cards to deposit funds to your account, the relevant withdrawal will be paid back to that particular card;
  3. If you used a variety of payment methods to deposit into your account and the requested withdrawals are equal to or less than the deposit(s), then the withdrawals are refunded based on the payment methods used and the amounts deposited for each payment method in the following order: 
    1. Visa cards
    2. UK MasterCard
    3. Maestro card
    4. PayPal/Neteller account
  4. If your withdrawal amounts are higher than the deposit(s), then following payment in accordance with Sub-Section (ii) above, the remaining withdrawal balance will be paid to you according to your chosen payment method(s).

However, in case you used a Entropay, Paysafecard, Ukash, a non UK MasterCard or an invalid card which we are unable to send payments to and therefore*, your withdrawal will be returned to you via your choice of a cheque or wire transfer. 

* Please see Credit/debit cards Exceptions below. 

Once your withdrawal request is submitted (by clicking the "Confirm withdrawal" button in the cashier) it will be processed in two business days. During this time you may cancel your withdrawal request by clicking the "Reverse Withdrawal" button in the Cashier and returning the funds to your gaming account. 

After two business days, the status of your withdrawal request will change to "Completed" and you will no longer be able to cancel it. 

As previously mentioned, during the withdrawal process you may be required to provide documents to confirm your identity or ownership of the credit/debit cards used to deposit to your gaming account thereby ensuring, that withdrawals are paid to the right person. Additionally, we may also request documents when a member wishes to increase their withdrawal limits. 

The Withdrawal Completion Time for most of the payment methods (credit/debit cards, wire transfer) is approximately 5 business days. However there are some payment methods that may take a little longer. 

See detailed information on how much time it takes to process each payment method:

Payment method Withdrawal process time Withdrawal completion time Total Payment posted from:
Credit/Debit Card 48 hours 5 days 4-7 days Cassava Ltd
Master Card
(UK only)
48 hours 2-3 days 3-5 days Payment received with thanks/ Payment
Cheque 48-72 hours UK Only - up to 6 days ROW –10-15 days Europe 7- 10 days UK - 5-8 days ROW - up to 21 days Europe up to 15 days Chexx Inc issued by 
Northern Bank
Neteller 48 hours 2-3 days 4-5 days Cassava Ltd
Wire Transfer 48 hours 4-7 days 7-10 days Cassava Ltd
Paypal 48 hours 2-3 days 4-5 days Cassava Ltd

All timeframes are calculated based on business days (Monday through Friday). 

It may take additional time for your credit card or payment method provider to post funds to your account. 

You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you. 

If your withdrawal has not been processed within the specified timeframe, please contact us immediately and we will investigate the issue. 

Your withdrawal history can be viewed from the "My Account" page, accessible from the homepage when you are logged in. In the "My Account" area you will find a complete list of all your withdrawal requests, both those that have been completed, as well as those that you have cancelled. 

Important notes: 

  1. You can request up to 3 withdrawals per day - withdrawals requested by the same method within 24 hours may be combined in one payment.
  2. The minimum withdrawal amount at the Site is £30. Prior to a first withdrawal, a minimum of £30 must be deposited
  3. We reserve the right to void winnings or withdrawal enabled by winnings resulting from a technical fault (including but not limited to incorrect game payouts) with any of the games offered.
  4. The Company reserves the right to cancel any withdrawal, in which case the value of the withdrawal will be refunded to the gaming account balance, should we reasonably suspect that the withdrawal has resulted from irregular activity.
  5. Bonuses can never be withdrawn before fulfilling the wagering requirement. Real money won from bonus wagering can be withdrawn only after all "Bonus Policy" wagering requirements have been met, otherwise all bonuses will be forfeited
  6. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.
  7. We want our members to receive their winnings as soon as possible and will do our utmost to keep to the timeframes stipulated above. Please be aware however, that some withdrawal methods are completed via third parties and in rare cases delays beyond our control may occur.
  8. In the case of a wire transfer, you need to enter your bank account details in the cashier

For assistance with withdrawal, or any other matter, please contact our Customer Support Team. 

* Credit/Debit Cards Exceptions: 

  1. Visa Credit/Debit Card Withdrawal: Due to regulations imposed on, or policies adopted by some issuers of Visa credit/debit cards, the Company is not permitted to pay to particular Visa credit/debit cards issued. Therefore, members who have deposited to their gaming accounts via these particular Visa credit/debit cards shall receive withdrawals via wire transfer or cheque.
  2. MasterCard/Eurocard credit/debit cards ("MasterCard") Withdrawal: Due to regulations imposed on, or policies adopted by issuers of MasterCard cards, the Company is permitted to pay withdrawals via BACS to MasterCard cards that were issued in the UK only. Therefore, members who have deposited to their gaming accounts via a non UK MasterCard cards shall receive withdrawals via wire transfer or cheque.

Withdrawal Limits 
We have set the following cash-out (withdrawal) limits:
Daily Limit - £1,000
Weekly Limit - £2,000
Monthly Limit - £3,000 

Notwithstanding the modification provisions in the Introduction, we reserve the right to amend the aforementioned limits in our sole discretion at any time. 

Privacy Policy

Introduction

The brands on this website (the "Website") are owned by Cashcade LTD (the "Brand Owner"). The Website is operated by Cassava Enterprises (Gibraltar) Limited ("Company”, “we" or us), which is registered under the laws of Gibraltar to provide such services.

PLEASE NOTE: If you play or register an account in the United Kingdom (UK) all references herein to the "Company", "us" or "we" shall be deemed as a reference to 888 UK Limited.  888 UK Limited is within the same corporate group as Cassava Enterprises (Gibraltar) Limited.

As such, all personal data and customer funds are transferred to and stored by Company on its servers in Gibraltar. The Company is happy to provide you with online gaming services under its remote gambling license issued by the Government of Gibraltar or by the UK Gambling Commission as applicable. The Company is committed to preserving the privacy of all visitors to the Website.

When you use the Company’s services, you shall be asked to provide personal identifiable information ("PII") to the Company.

The Company, is committed to respecting your privacy and to complying with applicable data protection and privacy laws and we have therefore provided this Privacy Policy to help you understand how we collect, use and safeguard your PII for the purpose of offering you online gaming services. If you do not understand the Privacy Policy or how we handle or use the PII which you provide to us then you are invited to send in your questions to info@support.foxycasino.com and we will do our best to answer your questions in full as quickly as possible.

Personal Identifiable Information Collection

We collect PII when you register and use our gaming services, make customer inquiries, register for information or other services from the Company (including through Facebook applications), or when you respond to communications from us (such as questionnaires or surveys). The PII we will collect from you may include, for example, your name, email address, home address, telephone number, debit/credit card data and date of birth and other information collected on registration or through surveys which the Company shall undertake.

How Your Information is Processed ("Purposes")

The PII which you provide to us will be processed for one or more of the following Purposes: (i) to allow us to provide you with gaming services; (ii) to process any of your requests for information; (iii) to provide member support services to you; (iv) to market our services, websites or products or those of other entities existing within the same group of companies in which Company exists (the "Group") or those of the Brand Owner or any of their business partners and affiliates ; (v) to notify you about updates to our software and/or services; and (vi) to support any of the intended purposes specifically stated at the time at which you provided the PII.

To Whom Your Information is Disclosed ("Recipients")

Your PII may, for the Purposes, be disclosed for processing to any of the following Recipients: (i) to any companies within the Group and their employees who have a need to know such information; (ii) to the Brand Owner; (iii) to any third parties which provide services to the Company or its subcontractors in order to allow or enable us to provide you with gaming services, including by way of example affiliate networks, payment processors and data verifiers; (iv) to any third parties who provide the Group services in relation to the operation of the Website; (v) to any auditors, contractors or other advisers auditing any of Group’s business processes; (vi) to any third  parties who organize events or tournaments on behalf of or in conjunction with any companies within the Group; and (vii) to any potential purchasers or investors in any company within the Group. Any processing performed by any Recipients will, where required by law, be governed by a data processing agreement in the form required by law, preserving any and all of your statutory data protection rights and obligating the Recipients to respect the PII and handle it in accordance with the relevant laws. We ensure that your information will not be disclosed to government institutions or authorities except if required by law and regulations.

Your Choice - Direct Marketing

Out of respect for your right to privacy we are happy to provide you with an easy means to decline receiving email/SMS offers from us. At any time, you may request todiscontinue receiving these offers by clicking the unsubscribe link in any of our emails. If you would like to stop receiving our mail/SMS or telemarketing offers, please call 0800 279 4501 (UK calls are toll-free) or write to info@support.foxycasino.com

Your Rights in relation to your PII
You can write to us at any time to obtain a copy of your PII and to have any inaccuracies corrected. Where appropriate, you may have your PII rectified, amended or completed. Please email info@support.foxycasino.com. We may levy a small charge to cover the cost of administration.

Security
We have implemented suitable security policies, rules and technical measures to protect and safeguard all the PII under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. All our employees and data processors who have access to, and are associated with the processing of your PII, are obliged to respect your privacy.

Cookies
We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer’s hard disk for record-keeping purposes. Cookies can help us to recognize you when you next visit the Website, note the advertisements you click on and the other sites you enter via a link from the Website. This allows us to tailor the service we provide to your preferences. We may also use the data generated from cookies to compile statistical data on your use of the Website. The Website uses four types of cookies: (i) "session cookies" which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; (ii) "first party cookies" / "persistent cookies" which are set and read only by the Website, saved on your computer for a fixed period (usually a year or longer) and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next login (such as user name and/or password); (iii) "third party cookies" which are set by other websites who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access; and (iv) "flash cookies" which are saved during game play to allow quicker and better gaming experience. You are not obliged to accept a cookie from us or from any other website. You can modify your browser so that it will not accept cookies. Please consult the "Help" section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific Website content unless you accept the use of a cookie or similar device.

Advertisements

We use a third-party advertising technology to serve advertisements when you visit the Website. This technology uses information about your visits to the Website (not including your name, address, or other personal information), to serve our advertisements to you. In the course of delivering our advertisements to you, a unique third-party "cookie" may be placed or recognized on your browser. We also transmit Website usage information about visitors to the Website to the servers of a reputable third party for the purpose of targeting our Internet banner advertisements on the Website and other sites. To do this, we use "Web beacons" and "cookies" provided by our third-party advertisement server on the Website. The information that is collected and logged on our behalf through this technology is not personally identifiable. If you do not want your non-personal information used to target advertisements to you, please visit www.networkadvertising.org and follow the "opt-out" instructions.

Protection of Minors

The services provided by the Company are not intended for or directed to minors or persons under the age of legal consent. Any person who provides us with PII represents to us that they are 18 years of age or over the age of legal consent in their jurisdiction. We reserve the right to access and verify any PII submitted by or collected from you. If we become aware that a minor has attempted to or has submitted PII, we may not accept this information and may take steps to remove such information from our records.

International Transfer

Since we operate globally, it may be necessary to transfer your PII to Recipients who are located in countries outside the European Union. This may happen if our servers, or such Recipients or their servers are based outside the European Union. If you use our services and products while visiting countries outside the European Union or if we transfer your PII to Recipients or Recipients which have their servers located outside the European Union, you hereby consent to said transfer of your PII. The data protection and other laws of these countries may not be as comprehensive as those in the European Union, in these instances we will take steps to ensure that a similar level of protection is given to your PII.

Retention

Your PII will not be stored for any longer period than is necessary for the purposes for which it was collected.

Information about us
Cassava Enterprises (Gibraltar) Limited/888 UK Limited (as applicable) Suite 601/701 Europort, Gibraltar.

This Privacy Policy is subject to change, so please check it regularly. We reserve the right to amend or modify this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation. In the event the Purposes change, we will notify you as soon as possible and, where required, seek your consent where such notification relates to a new additional purpose for processing.

If you have any enquiry about this Privacy Policy please write to info@support.foxycasino.com.

Language Discrepancies

These Terms and Conditions have been drafted in the English language. In the event of any discrepancy between the English language version of these Terms and Conditions and any translated version of these Terms and Conditions, the English language version shall prevail.

Players in the UK

If you play in the UK, the additional terms below (the “UK Terms”) shall apply. If there is any contradiction between the UK Terms and the other terms of the Terms and Conditions, the UK Terms will apply.

Complaint/Disputes:

The brands on this website (the "Website") are owned by Cashcade Ltd (the "Brand Owner"). The Website and the services offered on it are powered by a software belonging to Brigend Limited ("Brigend") and operated by Cassava Enterprises (Gibraltar) Limited ("Cassava"), which are both within the same corporate group and registered under the laws of Gibraltar to provide such services.

As such, all personal data and customer funds are transferred to and stored by Cassava on its servers in Gibraltar. Cassava is happy to provide you with online casino services under its remote gambling licence issued by the Government of Gibraltar, and is committed, along with the Brand Owner, (collectively the "Company", "we" or "us"), to preserving the privacy of all visitors to the Website.

When you use the Company's casino services, you shall be asked to provide personal identifiable information ("PII") to the Company. The Company, as mentioned above, is committed to respecting your privacy and to complying with applicable data protection and privacy laws and we have therefore provided this Privacy Policy to help you understand how we collect, use and safeguard your PII for the purpose of offering you online casino services. If you do not understand the Privacy Policy or how we handle or use the PII which you provide to us then you are invited to send in your questions to our Customer Services Team and we will do our best to answer your questions in full as quickly as possible.

Personal Identifiable Information Collection

We collect PII when you register and use our casino services, make customer inquiries, register for information or other services from the Company, or when you respond to communications from us (such as questionnaires or surveys). The PII we will collect from you may include, for example, your name, email address, home address, telephone number, debit/credit card data and date of birth and other information collected on registration or through surveys which the Company shall undertake.

How Your Information is Processed ("Purposes")

The PII which you provide to us will be processed for one or more of the following Purposes: (i) to allow us to provide you with casino services; (ii) to process any of your requests for information; (iii) to provide member support services to you; (iv) to market our services or products or those of other entities existing within the same group of companies in which Cassava exists (the "Cassava Group"); (v) to notify you about updates to our software and/or services; and (vi) to support any of the intended purposes specifically stated at the time at which you provided the PII.

To Whom Your Information is Disclosed ("Recipients")

Your PII may, for the Purposes, be disclosed for processing to any of the following Recipients: (i) to any companies within the Cassava Group and their employees who have a need to know such information; (ii) to any third parties which provide services to the Company in order to allow or enable us to provide you with casino services, including by way of example affiliate networks, payment processors and data verifiers; (iii) to any auditors, contractors or other advisers auditing any of Cassava Group's business processes; and (iv) to any potential purchasers or investors in any company within the Cassava Group. Any processing performed by any Recipients will, where required by law, be governed by a data processing agreement in the form required by law, preserving any and all of your statutory data protection rights and obligating the Recipients to respect the PII and handle it in accordance with the relevant laws.

We ensure that your information will not be disclosed to government institutions or authorities except if required by law.

Your Choice - Direct Marketing

Out of respect for your right to privacy we are happy to provide you with an easy means to decline receiving email offers from us. At any time, you may request to discontinue receiving these offers by sending a blank message with the word "Remove" in the subject area to our Customer Services Team. If you would like to stop receiving our mail or telemarketing offers, please call 1-800-480-5170 or write to Cassava Enterprises (Gibraltar) Limited, Suite 601/701, Europort, Gibraltar.

Your Rights in relation to your PII

You can write to us at any time to obtain a copy of your PII and to have any inaccuracies corrected. Where appropriate, you may have your PII rectified, amended or completed. Please contact our Customer Services Team. We may levy a small charge to cover the cost of administration.

Security

We have implemented suitable security policies, rules and technical measures to protect and safeguard all the PII under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. All our employees and data processors who have access to, and are associated with the processing of your PII, are obliged to respect your privacy.

Cookies

We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer's hard disk for record-keeping purposes. Cookies can help us to recognize you when you next visit our website, note the advertisements you click on and the other sites you enter via a link from our website. This allows us to tailor the service we provide to your preferences. We may also use the data generated from cookies to compile statistical data on your use of our website. Our website uses four types of cookies: (i) 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; (ii) 'first party cookies' / 'persistent cookies' which are set and read only by our website, saved on your computer for a fixed period (usually a year or longer) and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next login (such as user name and/or password); (iii) 'third party cookies' which are set by other websites who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access; and (iv) 'flash cookies' which are saved during game play to allow quicker and better gaming experience. You are not obliged to accept a cookie from us or from any other website. You can modify your browser so that it will not accept cookies. Please consult the "Help" section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific website content unless you accept the use of a cookie or similar device.

Advertisements

We use a third-party advertising technology to serve advertisements when you visit our websites. This technology uses information about your visits to our websites (not including your name, address, or other personal information), to serve our advertisements to you. In the course of delivering our advertisements to you, a unique third-party 'cookie' may be placed or recognized on your browser. We also transmit website usage information about visitors to our websites to the servers of a reputable third party for the purpose of targeting our Internet banner advertisements on the Website and other sites. To do this, we use 'Web beacons' and 'cookies' provided by our third-party advertisement server on our sites. The information that is collected and logged on our behalf through this technology is not personally identifiable. If you do not want your non-personal information used to target advertisements to you, please visit www.networkadvertising.org and follow the "opt-out" instructions.

Protection of Minors

The services provided by the Company are not intended for or directed to minors or persons under the age of legal consent. Any person who provides us with PII represents to us that they are 18 years of age or over the age of legal consent in their jurisdiction. We reserve the right to access and verify any PII submitted by or collected from you. If we become aware that a minor has attempted to or has submitted PII, we may not accept this information and may take steps to remove such information from our records.

International Transfer

Since we operate globally, it may be necessary to transfer your PII to other companies within the Cassava Group or to service providers of the Company and the Cassava Group ("Service Providers") located in countries outside the European Union. This may happen if our servers, the Service Providers, or such companies are based outside the European Union, if you use our services and products while visiting countries outside the European Union or if we transfer your PII to such companies and Service Providers, and you hereby consent to said transfer of your PII.. The data protection and other laws of these countries may not be as comprehensive as those in the European Union - in these instances we will take steps to ensure that a similar level of protection is given to your PII.

Mergers and other events requiring transfer

If the Company and/or Brigend should ever file for bankruptcy, or become insolvent, or be acquired by a third party, merge with a third party, sell all or part of its assets, or transfer substantially all or part of its relevant assets to a third party, the Company and/or Brigend is entitled to share or transfer the PII and all other information you have provided to the Company and/or Brigend to potential and subsequent business and merger partners.

Retention

Your PII will not be stored for any longer period than is necessary for the purposes for which it was collected.

Information about us

Cassava Enterprises (Gibraltar) Limited Suite 601/701 Europort, Gibraltar

This Privacy Policy is subject to change, so please check it regularly. We reserve the right to amend or modify this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation. In the event the Purposes change, we will notify you as soon as possible and, where required, seek your consent where such notification relates to a new additional purpose for processing.

If you have any enquiry about this Privacy Policy please contact our Customer Services Team.

Since launching in 2005 Foxy casino has grown to be among the biggest names in UK casino. Whilst we have grown from small beginnings to having over 40 rooms and giving away £millions in jackpots every week, we have not lost our great community feel, welcoming 1000s of new players every month to our friendly family of roomies and chat hosts.

At Foxy casino you can now play 75 ball and 90 ball casino, pre purchase cards at just 1p for the chance to win thousands of pounds every month, play free casino and choose from a huge variety of exciting slots, instant win and casino games. To this date, Foxy casino continues to be the most exciting and friendly place to play casino online.

"Foxy casino" is a brand owned by Cashcade Ltd. The games on this website are powered by software belonging to Brigend Limited. Brigend Limited is a wholly-owned subsidiary of Cassava Enterprises (Gibraltar) Limited ("Cassava") both of whom are companies registered in Gibraltar. Cassava is happy to operate and provide you with online casino services from this website under its remote gambling licence issued by the Government of Gibraltar to Cassava.

Cashcade Ltd

The "Foxy casino" brand is owned by Cashcade Limited ("Cashcade"), a leading marketer of online gaming, specialising in casino and casino games. Cashcade is a limited company registered under the laws of England and Wales with company number 03831781 whose registered office is One New Change, London, EC4M 9AF. As well as running one of the UK's biggest online casino sites in Foxy casino, Cashcade are also behind Getminted, a leading casino brand. Check out the Cashcade page on Wikipedia.

"Foxy casino" (word and logo) have been registered as trade marks by Cashcade in the European Union.

Cassava Enterprises Gibraltar Limited

The games promoted by Cashcade Limited on this website are operated by Cassava Enterprises (Gibraltar) Limited under its remote gambling licence issued by the Government of Gibraltar. Its operation of this site includes (but is not limited to) fraud control, payment processing, software management, hardware infrastructure and support and product licensing.

Brigend

The game and banking software is powered by Brigend, a wholly owned subsidiary of Cassava Enterpises (Gibraltar) Limited.

One of the main concerns of online gaming operations is to guarantee fair gaming. The Company (as defined in the Terms and Conditions) understands the importance of explaining how this is actually done:

With the exception of LIVE games, which are broadcast in real-time with live dealers via webcam, the "dealer" on the website is really a computer. To assure the integrity of our games, a trusted Random Number Generator (RNG) is always used to determine the outcomes of our games. Whether it's the casino ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a RNG is utilized to ensure compliance with relevant standards. The system has been rigorously tested by running millions of rounds and examining their results. The system is systematically tested by Foxy casino.

Foxy casino offers a variety of games, including some that are developed by third party companies, allowing us to offer our members a wider selection of gaming experiences. Where the games provided are not “in house” games of our own development, a number of additional procedures are undertaken to ensure that they adhere to our own standards. In addition, our game providers utilize their own, separate in house testing processes, including testing of the RNG.

We also provide our members with an easy to use online log of their game results via your device where available or via customer support. This information may be reviewed at any time, and includes casino game results, as well as deposit and withdrawal records.

You can contact us via one of the following methods:

By Email

Please email your enquiry to info@support.foxycasino.com and we will endeavour to respond within 48 hours.

By Phone

Foxy Casino support number:

0800 376 7967

Our customer support phone lines are open between 10am-6pm Monday to Friday.

The Company (as defined in the Terms andConditions) is dedicated to providing its members with a responsible gamingenvironment. Not only is it our mission to provide our members with the mostentertaining gaming experience but it is also our duty to help preventcompulsive usage and underage access of our gaming products.

We have implemented the following companypolicies and tools:

Protection of minors
Preventing compulsive gambling
Self limits
Self-exclusion

eCOGRA

Protection of minors

In line with the Government of Gibraltar'sGaming Ordinance and UK Gambling Act, The Company does not allow anyone underthe age of 18 to play on the Site (as defined in the Terms and Conditions).

The Site is not designed to attract childrenor adolescents. We actively discourage and track persons under the age of 18who attempt to play at the Site. We use sophisticated verification systemswhich can identify minors who log in to our software.

Nevertheless, we recognise that the internetis readily accessible in many homes around the world. As a result, gamingcompanies and parents must work together to protect children from underagegaming. To ensure the safety of your children, we recommend installing filteringsoftware to block minors from accessing certain websites and programs.

Below arelinks to some such providers and software:

Cyber Patrol
GamBlock
Net Nanny

More tips for parents:

Unfortunately, no system is foolproof. If youknow a person under the age of 18 who is registered with the Company, pleasenotify our Operations Department at operations@cassava.net.

Preventing Compulsive Gaming

The Company recognises that while most peopleplay for entertainment, a small number of people can become obsessed with thepotential monetary gains our games offer. Even though studies suggest that onlya very small percentage of the adult population encounters compulsive gamingproblems we take this matter exceedingly seriously and have accordinglyimplemented a number of measures to address this problem:

Remember!

Like many things, what is enjoyable inmoderation can be disastrous in excess.

Advice and Help

Keep in mind that you always have someone totalk to.

If you suspect that you may have a gamblingproblem, you can contact:

GameCare.co.uk

GamCare is a registered charity whichprovides information, advice and counseling to anyone in the UK who suffersfrom a gambling problem. If you wish to contact GamCare you can call afreephone number on 0808 8020 133 (between the hours of 8am to midnight, 7 daysa week) or call 0845 6000 133 (local rate from UK). In addition you can visitthe GamCare Website at www.gamcare.org.uk.

The major landline operators and several ofthe main mobile networks do not charge for calls to the freephone number.

You may also seek professional help from thefollowing organisations:

More advice and information about responsiblegaming can be found at - gambleaware.co.uk

If you are worried about your gaming habits or you want to know more about the signs of compulsive gaming, try our self-assessment test.

The E-Break& Support program

The E-Break & Support program offers you 4weeks of regular e-mail support by a professional advisor from Gamblingtherapy, at no charge. This will help our members, who might be feelingstressful and concerned about their gambling to think about the right placegambling holds in their life.

To find out more about this program you may contactGambling Therapy at ebs@gamblingtherapy.com.

Self Limits

As part of our policy, we give you the tools to control the amount of money you use to play on the Site. You can set your own monthly deposit limits in your account and request to adjust them at anytime. Simply call our Member Support Team and a representative will help youset your limits. Member Support is available 24 hours a day, 7 days a week. Find out how to contact us here. Please note your deposit limit can be implemented across all of your accounts with us. If you wish to do so, please contact our Member Support Team.

Click here to set your depositlimits

To help you set limits that are right foryou, try answering this short questionnaire:

  1. Establishwhat constitutes an acceptable loss before starting to play.
  2. Note howoften you play.
  3. Note howlong you play during each gaming session.

Use your answers to determine how much youwould like to allow yourself to spend per day, per week or per month.

Self-Exclusion & "Take a Break"

If, at any stage, you become concerned aboutyour gambling behavior, you can request one of the following:

During these "Take a Break" periodswe will restrict your account on the specific requested brand only. Newaccounts you might attempt to open during the exclusion period may also beblocked to the extent detected by us. In addition, the Company will take allreasonable measures to make sure you do not receive any promotional materialduring this time.

During the self-exclusion period, the blockedaccess will be enforced and irrevocable. You must call the Member Support Teamto reactivate your account once the period has ended.  Should you choose to self-exclude from the Site, weshall terminate your account and return to you any cashable funds held in suchaccount in accordance with the provisions of the Terms and Conditions. We willalso close all of your other accounts with us to the extent detected by us. Weurge you to contact our Member Support Team to ensure that all of your accountswith us are closed and to consider self-excluding from any other online gamingoperators with which you have an account.

You shall not be permitted to open or use anew account with any other site operated by us during your selectedself-exclusion period, until such self-exclusion has been lifted and theoriginal account reopened. In the event you are in breach of the foregoing, weshall be entitled to block any new account you open with another site, forfeitany funds therein, and we shall not be liable to refund to you any funds youmay have wagered or won through such account.

Please note:  If you download any of our applications toyour device from the Apple AppStore or directly from the Site to your device andyou accept to receive push notifications, we will not be able to block receiptof such notifications even if you choose to self-exclude from any websiteoperated by the Company. The only way to prevent receipt of such notificationsis by changing the settings on the device itself.

You can request a self exclusion period or"Take a Break" period by calling our Member Support Team, available24 hours a day, 7 days a week. Find out how to contact us here.
If you are unsure about requestingself-exclusion, ask yourself the four questions below:

If your answer is yes to at least one of them, we recommend that you request self exclusion and seek professional help.

You can also use the following software whichwill prevent your computer from accessing online gambling websites:

Cyber Patrol
GamBlock
Net Nanny

Withdraw Policy Overview

The method by which you withdraw is directly dependent on the payment method by which you have submitted your Deposit(s) in the past, and the amounts of those Deposit(s).

For example:
If you have used your credit/debit card to deposit with, the funds will be paid back to that card. One exception, however, is in case you used a MasterCard, Paysafecard, Ukash or an invalid card which we are unable to send payments to and therefore, your withdrawal will be returned to you via your choice of a cheque or wire transfer.

If you have used a variety of credit cards, the card which you used the most for depositing will be credited back first.

If you used a credit card, debit card and Neteller to deposit in to your account, the withdrawals are refunded in the following order:

  1. Credit card
  2. Maestro card
  3. 3. Neteller account

Verification Documents


The withdraw policy dictates that members may be required to verify their identity before a cash withdrawal can be made from their account. This validation process is to prevent potential online fraud.

a. Photographic ID: A copy of a current photographic ID is required for your first withdraw request. This photographic ID can be in the form of a copy of a Passport, Drivers License or National ID card. Please ensure that your name, photograph and signature are visible on the document.

b. Credit cards: A copy of the front and back of the credit card used to fund your account is also required. Should you choose to fund your account using multiple credit and/or debit cards, you may be asked to supply copies of more than one card. You may block the middle eight numbers and the 3 digit security code at the back of the card copy.

c. Proof of address: In some cases you may be required to provide documentation which validates your home address. This may be in the form of a utility bill or a credit card statement.

d. Notarized documentation may also be required depending on the amount of your withdraw request (Done by a Notary "lawyer, notary public, etc." to certify something such as a signature on a legal document as authentic or legitimate by affixing a notary's stamp and signature).

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point of your Casino membership.

In order to make the sending of the documents more secure we recommend that you send them in separate emails. With regards to credit cards, please send copies of the front and back separately and we also suggest that you block out the CVV number at the back of the card as well as the middle eight digits on the front of the card. Once received, our members documents are digitally stored in a secure environment, which is accessible exclusively to specific specialized security agents.

Please send your documents to us via an email attachment to: casinosecurity@cassava.net


The Withdrawal Process


Once your withdrawal request is submitted (by clicking the 'Withdraw' button in the Casino cashier) it will be processed in two business days. During this time you may cancel your withdrawal request by clicking the 'Reverse Withdrawal' button in the Cashier and returning the funds to your Casino account.

After two business days, the status of your withdrawal request will change to 'Completed' and you will no longer be able to cancel it.
As previously mentioned, during the withdrawal process you may be required to provide documents to confirm your identity or ownership of the credit/debit cards used to deposit to your Casino account thereby ensuring, that withdrawals are paid to the right person. Additionally, we may also request documents when a member wishes to increase their withdrawal limits.

The processing time for most of the payment methods (credit/debit cards, wire transfer) is approximately 5 business days. However there are some payment methods that may take a little longer.

See detailed information on how much time it takes to process each payment method:

Payment Method Withdrawal Process Time Withdrawal Completion Time Total Payment Posted From Comments
   
Credit/Debit Cards 48-72 hours 5 days 6-9 days Cassava Ltd  
Maestro Debit cards 48-72 hours 5 days 6-9 days Cassava Ltd  
Bank Draft 48-72 hours EUR 10-15 days. ROW - 21-28 days EUR 13-18 days. ROW - 24-31 days Cassava Ltd issues by Natwest  
Cheque 48-72 hours UK Only - 5 days.(up to 6 days) 5-8 days Chexx Inx issues by Nothern Bank  
Neteller 48-72 hours 2-3 days 4-5 days Cassava Ltd Aquapay  
Wire Transfer 48-72 hours 4-7 days 7-10 days Cassava Ltd Click 'Set wire details' and enter the requested information before making a withdrawal request

All timeframes are calculated in business days (Monday through Friday).
It may take additional time for your credit card or payment method provider to post funds to your account.

You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you.

If your withdrawal has not been processed within the specified timeframe, please contact us immediately and we will investigate the issue.

Your withdrawal history can be viewed from the My Account page, accessible from the homepage when you are logged in. In the My Account area you will find a complete list of all your withdrawal requests, both those that have been completed, as well as those that you have cancelled.

Important notes:

For assistance with withdrawal, or any other matter, please contact our Customer Support Team.


Withdrawal Limits


We have set the following cash-out (withdrawal) limits:

Daily Limit - £1,000
Weekly Limit - £2,000
Monthly Limit - £3,000

We reserve the right to amend the aforementioned limits in our sole discretion at any time.


Credit/Debit Card Exceptions


Visa Credit/Debit Card Withdrawal: Due to regulations imposed by issuers of Visa credit/debit cards, Brigend Ltd and Cassava Ltd are not permitted to pay withdrawals to Visa credit/debit cards issued in specific countries (please see drop-down list below to view these countries). Furthermore, due to regulations imposed by some issuers of Visa credit/debit cards in countries not included in the drop-down list (non-listed countries); Brigend Ltd and Cassava Ltd are not permitted to pay withdrawals to certain Visa credit/debit cards. Therefore, members who have deposited to their Casino accounts via these particular Visa credit/debit cards shall receive withdrawals via wire transfer or cheque.
Please see drop-down list below, specifying the countries where certain Visa credit/debit card issuers do not permit withdrawals to be paid to Visa credit/debit cards:


MasterCard/Eurocard Credit/Debit Card Withdrawals


Due to regulations imposed by issuers of MasterCard/Eurocard credit/debit cards, Brigend Ltd and Cassava Ltd are not permitted to pay withdrawals to MasterCard and/or Eurocard credit/debit cards. Therefore, members who have deposited to their Casino accounts via MasterCard and/or Eurocard credit/debit cards shall receive withdrawals either via wire or cheque if no Visa or debit card has been used to deposit with.


Deposit Limits


All players can set limits to the amount of money they can spend on our games. You can set a limit on both your deposits and withdrawals each day, week and month. These limits are set by default to £5,000 / day, £10,000 / week and £20,000 / month. If you wish to change your limits you can do so by contacting any member of the Customer Support Team.


Banking Terms


All details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account. Without derogating from the aforementioned, should you use a credit/debit card or any other form of payment which is not in your private and personal name, we will presume that you have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to your engagement with us. We shall not be obligated in any manner to examine such consent and shall bear no responsibility with respect to your representations hereunder. You will promptly notify us of any changes to details previously provided by you to the Company. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and/or prevent you from using the Software or the Services, in addition to any other action that we may choose to take.